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Newsletter

Shipments and returns

Our deliveries are made by our partner, China Post, Hongkong Post, USPS and DHL. Most orders will be shipped in the day you make order. Some products may need 1-2 days for preparation. Delivery times are given as estimates from the time of pick-up and we cannot be held responsible for minor delays. Track number will be sent to you when the order is shipped, then you can track your order on these courier's websites.

Delivery Charges

The cost of delivery will appear on your shopping list only when you have entered your delivery details. The cost is for one dispatch, regardless of the size and number of items chosen and is based on the following:

Shipping Method Countries Cost Estimated time to delivery
China Post US, CA, GB, AU only 10.00USD 7-10 days
Hongkong Post All of the world. 8.00USD 10-15 days
USPS USA and Canada only 15.00USD 5-7 days
DHL All of the world. 30.00USD 3-5 days

 

Force Majeure

There may also be occasional delivery restrictions to certain countries, due to political or economic restrictions or natural disasters. Should your order be affected, we will notify you immediately and endeavour to find a suitable alternative. If no alternative is possible then your order will have to be cancelled and you will get full refund.

Whenever possible, you will be notified by e-mail when your order has been cleared for dispatch.

Customs

Please note that the recipient of the parcel is liable for any customs duty and any other local tax upon delivery of the goods. Moreover, customs clearance procedures may delay the delivery of your goods, especially if your local customs office or any other representative has difficulties getting in touch with the recipient of the parcel. 

To ensure smooth delivery, please make sure the delivery contact details are accurate and the recipient is expecting the parcel.

If you are sending the parcel to a third party, for example as a gift, please note that they will be responsible for clearing the goods through customs and may have to pay import duty taxes. Please ensure they are made aware of this and that the delivery details, especially the telephone number, are theirs and not yours.

Finally, our carrier requires a signature upon delivery. If nobody is available at the point of delivery and a signature cannot be obtained they will leave a card, giving instructions for a re-delivery. Please note that, due to local language barriers, we cannot give delivery instructions for international deliveries, other than the recipient’s name, address and telephone number. Please make sure these are as clear and complete as possible.

Return Policy

We accept 10 days money back order return. If the problem is caused by product quality, wrong product and any other situation due to our mistake, we will pay te return shipping cost.

If you wish to exchange (based on stock availability) or return items purchased on the Site. To make use of this service, you must submit an email stating the request to our customer service team within ten (10) days of receipt of your items.

In general, exchanges and returns will only be accepted for items in their original condition and the packaging of the said items shall be undamaged and remain intact with the return tags attached. Exchanges and returns will not be accepted if the items have been used or altered in any way.